PRIVACY POLICY

We may collect the following information:
 

• Name, contact details, and date of birth 
• Emergency contact and referral details 
• Information relevant to your health, wellbeing, and care 
• Notes and records from therapy sessions 
• Payment and appointment history 
• Stored Payment Details 
• Communication via email, SMS, or secure messaging
   

This information helps us provide appropriate care and meet ethical and legal obligations. 

Your information may be collected when: 

• You make an enquiry or book a session 
• You complete intake or consent forms 
• You participate in therapy sessions 
• You communicate via email or other secure means

Your information is used to:  

• Deliver therapy services 
• Support continuity of care 
• Maintain accurate clinical records 
• Manage bookings, billing, and communication 
• Fulfil any legal and professional requirements
   

We will never sell, rent, or misuse your personal information. 

All telehealth sessions are conducted through secure, encrypted telehealth platforms that meet Australian privacy and security requirements. Sessions are never recorded without your explicit written consent.  

Your information is stored on encrypted, password-protected systems with security measures that meet Australian industry standards.
 

All data is:
 

• Stored securely on servers located within Australia 
• Backed by enterprise-grade security systems and regular monitoring 
• Accessible only to authorised personnel involved in your care 

Your information is kept confidential unless:
 

• You give clear written consent to share it 
• We are legally required to disclose information (e.g. by court order) 
• There is a serious risk to your safety or the safety of others 
• Disclosure is required in an emergency or life-threatening situation
   

Whenever possible, you will be informed before any such disclosure occurs. 

You have the right to:
 

• Request access to your personal or clinical information 
• Request corrections to inaccurate or outdated records
   

To do so, please contact us in writing. We will respond within a reasonable timeframe, typically within 30 days. 

Client records are securely retained for:
 

• 7 years from the date of your last session, or 
• Until you turn 24 years old, if therapy began while under 18
   

After this period, information is securely destroyed or permanently de-identified. 

We take privacy seriously. If you have a question or concern about how your information is handled, please contact us directly.